Privacy Policy — Lepak Stream

1. Introduction

Lepak Stream Pte. Ltd. ("Lepak Stream", "we", "us", or "our"), registered in Singapore, is committed to protecting the personal data of individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data in the course of providing our AI integration and training services.

This policy is prepared in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). By engaging our services or using our website, you agree to the practices described here. If you have questions, contact us at [email protected].

2. What Personal Data We Collect

We collect personal data that you provide to us directly and certain data collected automatically through your use of our website.

Data you provide:

Name and job title or role
Business email address and phone number
Organisation name and industry
Enquiry and message content submitted via our contact form
Feedback and survey responses during or after programme participation
Payment information (processed via third-party payment providers — we do not store card details)

Data collected automatically:

Website usage data including pages visited and time spent (via analytics cookies if consented)
Device type, browser type, and IP address
Referring URL

Legal basis for processing: We process personal data on the basis of consent (where you have provided it), contract (where data is necessary to deliver a programme or service), and legitimate interest (for improving our offerings and communicating relevant information to existing clients).

Retention: We retain contact and enquiry data for up to 24 months from last interaction. Programme participant data is retained for up to 36 months from programme completion. Financial records are retained as required by Singapore law.

3. How We Use Your Data

To respond to enquiries and provide the services you have requested
To manage programme enrolment, scheduling, and delivery
To send programme-related communications, materials, and updates
To collect and act on feedback about our programmes
To send relevant updates about new programmes or developments (you may opt out at any time)
To improve the quality and relevance of our content and services
To meet legal and regulatory obligations under Singapore law

We will never sell your personal data to third parties. We will not use it for purposes incompatible with those described here without your prior consent.

4. Data Sharing with Third Parties

We share personal data only where necessary and only with parties who maintain appropriate data protection standards:

Payment processors: For processing programme fees securely
Email and communication platforms: Used to deliver programme materials and correspondence
Analytics providers: Where you have consented to analytics cookies (e.g., Google Analytics)
Legal and regulatory authorities: Where required by Singapore law

All third-party service providers are subject to data processing agreements and are required to handle data in a manner consistent with the PDPA.

5. How We Protect Your Data

All website data transmitted via SSL/TLS encryption
Access to personal data restricted to authorised staff on a need-to-know basis
Internal data handling procedures reviewed annually
Third-party services assessed for compliance before engagement
In the event of a data breach affecting your personal data, we will notify you as required under the PDPA's Mandatory Data Breach Notification obligations

6. Cookies

Our website uses cookies to support basic functionality and, where you consent, to help us understand how our site is used. We use essential cookies (always active), and optional analytics cookies, marketing cookies, and preference cookies (activated only with your consent).

You can manage your cookie preferences at any time via our Cookie Policy page or through your browser settings.

7. Your Rights Under the PDPA

As a data subject under Singapore's PDPA, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete personal data
Withdraw consent to our use of your data at any time (subject to legal or contractual restrictions)
Request portability of your data in a commonly used machine-readable format
Lodge a complaint with Singapore's Personal Data Protection Commission (PDPC) if you believe your data rights have been violated

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Children's Privacy

Our services are intended for business professionals and organisations. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected such data, we will delete it promptly.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify existing clients of material changes via email. Continued use of our website or services following notification constitutes acceptance of the updated policy.

11. Contact

For all privacy-related enquiries, corrections, or complaints:

Email: [email protected]
Address: Lepak Stream Pte. Ltd., 5 Temasek Boulevard, #13-05, Singapore 038985
PDPC: www.pdpc.gov.sg